Legal
How CredIQ Health collects, uses, and protects information across our websites and portals.
CredIQ Health ("we," "us," or "our") provides credentialing and compliance software for home health, hospice, and staffing agencies. This Privacy Policy explains how we collect, use, share, and protect information when you visit crediqhealth.com, use the Agency Portal or Clinician Portal, or otherwise interact with our services.
Account and contact details such as name, email, phone, organization, and role. Agency and clinician workflow data needed to run credentialing, including credential documents, license details, expiration dates, onboarding status, and related operational records your agency chooses to store. Technical data such as device and browser type, IP address, approximate location, pages viewed, and diagnostic logs. Payment-related information is processed by Stripe; we do not store full card numbers on our servers.
We use information to provide, secure, and improve CredIQ Health; authenticate users; send service notices such as credential reminders and product updates; support billing; respond to inquiries; and meet legal or contractual obligations. We do not sell personal information.
We share information with service providers who help us operate the product (for example hosting, email delivery, analytics, and payment processing), only as needed to perform their work for us. Agencies control clinician and credential data within their account. We may disclose information if required by law, to protect rights and safety, or in connection with a merger, acquisition, or asset transfer, subject to appropriate safeguards.
We use administrative, technical, and organizational measures designed to protect information in transit and at rest. No method of transmission or storage is completely secure. We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Agencies may request deletion of account data subject to retention requirements.
You can update profile details in your portal account, opt out of non-essential marketing emails using unsubscribe links, and contact us to request access, correction, or deletion where applicable under law. To request deletion of your CredIQ Health account and associated data, visit /delete-account or email hello@crediq.health. If you are a clinician whose data is managed by an agency customer, please contact that agency for most requests related to credential records they control.
Request CredIQ Health account deletion →CredIQ Health is built for business and professional use. We do not knowingly collect personal information from children under 16.
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the services after changes become effective constitutes acceptance of the updated policy.
Questions about this Privacy Policy or our privacy practices can be sent to hello@crediq.health. Effective date: October 26, 2026.
